Heritage Biologics Blog

We’re Using Augmented Reality (AR) Technology to Improve Patient Experience Outcomes!

Posted by Christopher Kennedy on Jan 31, 2018 6:49:29 PM

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The future is now for Augmented Reality (AR) technology in healthcare. Unwavering commitment to enhancing the overall Patient Experience is the bedrock of Heritage Biologics (HB). We are constantly pursuing innovative solutions that can improve actual health outcomes for patients. Most recently our high-performance nursing team that specializes in home infusion therapy implemented AR venous access imaging. More simply, HB nurses can now use AR to map a patient’s veins before administration of an IV line for drug infusion. Visit: VeinViewer and AccuVein to learn more.

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Topics: RXPX, Outcomes, Specialty Pharmacy, Pharmacy Patient Experience, Patient Experience, Value-Based Specialty Pharmacy, Value-Based

Changing Healthcare: Simple Math!

Posted by Christopher Kennedy on Aug 1, 2017 6:21:05 PM

Per Michael Porter at Harvard Business School’s Institute for Strategy and Competitiveness,

Value = Health outcomes that matter to patients / Costs of delivering the outcomes

Per Heritage Biologics Rare Disease Outcomes Management (RDOM) approach,

Performance Accountability = Patient Experience Outcomes + Health Outcomes

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Topics: Accountable Care, RXPX, Patient Experience, Pharmacy Patient Experience, Specialty Pharmacy, Value-Based Specialty Pharmacy

Dual Accreditation: A Pharmacy SMART SHOPPER Standard!

Posted by Christopher Kennedy on Jul 13, 2017 5:15:44 PM
The evolution of healthcare is demanding that all stakeholders become better shoppers. Billions of dollars flow through the high-stakes Specialty Pharmacy market, but performance metrics and outcomes accountability often remain elusive for both the payers (insurers) and the patients (consumers). Just like many other business markets, buyers need to get better at buying and sellers need to get better at providing more value. The 2,550 Specialty Pharmacies in the U.S. have one major thing in common: they all distribute prescription drugs. After that, the pharmacy differences can be substantial. This means the quality, service, and business models of pharmacies can also vary greatly. This does not make shopping easy.
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Topics: Healthcare, Value-Based Specialty Pharmacy, Specialty Pharmacy, Accreditation, URAC, ACHC, RXPX, Value-Based

"Dear Business Focused Pharmacy, Your Time is Up!" -Most Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:46:41 AM

In the past two weeks, I’ve encountered three different patient scenarios where competitive pharmacies are trying to block their patients from choosing an alternative provider. Give me a break.

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Topics: Healthcare, Value-Based Specialty Pharmacy, Specialty Pharmacy, Patient Experience, Pharmacy Patient Experience

"Messages for ALL Specialty Pharmacies to Read!” – Your Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:07:47 AM

Apparently, the Patient Experience feedback memo that patients all across America have been sending hasn’t been given a chance to reach all providers. No problem…This blog is meant to share some meaningful patient insights with those of you that haven’t heard this freight train rumbling through the halls of nearly every hospital in America over the past 5 year. The antiquated model of putting business priorities before patient care is both unethical and out of style. You know, out of style, like the leg warmer trend from the 1980’s. Just because customers buy them, doesn’t mean you should offer them!

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Topics: Accountable Care, Pharmacy Patient Experience, Value-Based Specialty Pharmacy

Is Specialty Pharmacy a Stack of 2x4s?

Posted by Christopher Kennedy on Jun 5, 2017 9:35:16 AM
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Topics: Accountable Care, Healthcare, Measure It!, Patient Experience, Value-Based Specialty Pharmacy

The Patient Seat at the VBH Table

Posted by Christopher Kennedy on Mar 16, 2017 12:23:21 PM
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Topics: Healthcare, Value-Based, Value-Based Specialty Pharmacy, Patient Experience

WE ARE CHANGING HEALTHCARE

a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.

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