Heritage Biologics Blog

Advancing the Patient Experience with Team Chemistry Analytics

Posted by Christopher Kennedy on Feb 1, 2019 1:16:34 PM

Heritage Biologics continues to deliver new and innovative programs to enhance the Patient Experience. We recently teamed up with InnerZone to apply their team chemistry software within the healthcare space. Understanding the difference between personality types and preferred communication styles within teams can be complex. Our clinical team has recognized the value of establishing patient care teams with the best overall chance for successful outcomes. The art of building effective clinical care teams is multifaceted and considering the relationship chemistry between the patients and the providers is paramount.

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Topics: Pharmacy Patient Experience, Patient, Healthcare, RXPX, personality assessment, team chemistry

We’re Using Augmented Reality (AR) Technology to Improve Patient Experience Outcomes!

Posted by Christopher Kennedy on Jan 31, 2018 6:49:29 PM

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The future is now for Augmented Reality (AR) technology in healthcare. Unwavering commitment to enhancing the overall Patient Experience is the bedrock of Heritage Biologics (HB). We are constantly pursuing innovative solutions that can improve actual health outcomes for patients. Most recently our high-performance nursing team that specializes in home infusion therapy implemented AR venous access imaging. More simply, HB nurses can now use AR to map a patient’s veins before administration of an IV line for drug infusion. Visit: VeinViewer and AccuVein to learn more.

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Topics: Pharmacy Patient Experience, Specialty Pharmacy, Outcomes, RXPX, Patient Experience, Value-Based, Value-Based Specialty Pharmacy

Airline Industry Sets a Bad Example for Healthcare Industry

Posted by Christopher Kennedy on Aug 19, 2017 12:01:49 PM

I made a commitment to my sons that I would pick them up from their first day of school this week. I scheduled my return flight extra early to avoid the potential delay that is common out of Chicago airports. In fact, I gave myself a 5-hour cushion, but that wasn’t enough on this sunny day. They boarded all passengers and minutes later had us all exit the plane because it was “due for scheduled maintenance.” Scheduled maintenance? We were notified moments later that our new flight would not leave for another 6 hours. Yes, 6 hours. I refused to be stopped in my mission, and I escaped by taxi across town to O’Hare Airport in attempt to fly on a different airline.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, RXPX, Patient Experience, Airline Industry

Changing Healthcare: Simple Math!

Posted by Christopher Kennedy on Aug 1, 2017 6:21:05 PM

Per Michael Porter at Harvard Business School’s Institute for Strategy and Competitiveness,

Value = Health outcomes that matter to patients / Costs of delivering the outcomes

Per Heritage Biologics Rare Disease Outcomes Management (RDOM) approach,

Performance Accountability = Patient Experience Outcomes + Health Outcomes

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Topics: Pharmacy Patient Experience, Specialty Pharmacy, RXPX, Accountable Care, Patient Experience, Value-Based Specialty Pharmacy

Dual Accreditation: A Pharmacy SMART SHOPPER Standard!

Posted by Christopher Kennedy on Jul 13, 2017 5:15:44 PM
The evolution of healthcare is demanding that all stakeholders become better shoppers. Billions of dollars flow through the high-stakes Specialty Pharmacy market, but performance metrics and outcomes accountability often remain elusive for both the payers (insurers) and the patients (consumers). Just like many other business markets, buyers need to get better at buying and sellers need to get better at providing more value. The 2,550 Specialty Pharmacies in the U.S. have one major thing in common: they all distribute prescription drugs. After that, the pharmacy differences can be substantial. This means the quality, service, and business models of pharmacies can also vary greatly. This does not make shopping easy.
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Topics: Healthcare, Specialty Pharmacy, RXPX, Value-Based, Value-Based Specialty Pharmacy, ACHC, Accreditation, URAC

T-Ball Lessons for Specialty Pharmacy

Posted by Christopher Kennedy on May 31, 2017 9:23:33 PM

It’s that time of year again when many parents like me will huddle around the baseball field to watch their kids enter the exciting world of T-ball. The fundamentals of baseball are thrown onto the field by coaches, umpires, and fans in hopes that a few might be absorbed by the unsuspecting children. It’s a significant challenge considering the butterflies, sandcastle material, and funny hats that easily captivate a 5-year-old. But it’s game time! Uniforms are on the kids, their gloves are on their hands (sometimes), a batter is at the plate, and the ball is on the T.

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Topics: Outcomes, RXPX, Patient Experience

Signficant Intersections: Leading by Example meets Giving by Example!

Posted by Christopher Kennedy on Dec 21, 2016 4:35:31 PM

Often in life our paths cross moments that highlight truly meaningful things. An example of this took place last week at Heritage Biologics’ volunteer Red Cross Blood Drive, an inspiring and emotional event where our employees gave blood to help patients. We are a rare disease pharmacy that helps patients every day, but somehow this day was a bit different for all of us involved. Our company has been nationally recognized for our innovative, new patient care model and leadership-focused culture. However, the Red Cross Blood Drive exposed who we really are at Heritage Biologics - a group of people committed to "Giving by Example."

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Topics: Pharmacy Patient Experience, Patient, Specialty Pharmacy, RXPX, The Season of Giving

GOOGLE IT: "patient experience pharmacy"

Posted by Christopher Kennedy on Nov 4, 2016 12:25:01 PM

The standard "go-to" research tool for many of us is Google. No way around that one, unless you of course venture to "Yahoo it." So in that spirit, Heritage Biologics continues to monitor the critical growth of the Patient Experience movement in the pharmacy space through Google. Patients and Providers turn to the internet frequently to better understand, connect, and improve the healthcare experience.

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Topics: Pharmacy Patient Experience, HCAHPS, Specialty Pharmacy, RXPX, Google

Three Major Highlights from NASP 2016!

Posted by Christopher Kennedy on Oct 26, 2016 1:26:47 PM

#1. There is a patient-centered revolution upon us.

The story is told many different ways, but the message is the same: “Patients First.” 
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Topics: Pharmacy Patient Experience, Specialty Pharmacy, Outcomes, RXPX, NASP

"Do you hear me?" -your patient

Posted by Christopher Kennedy on Sep 13, 2016 5:45:42 PM

Noise. Loud noise actually. Isn’t this our new communication norm now that advanced technology rules the day? Cellphones, tablets, laptops, and apps, all combined to provide so much access that it is becoming more and more like white noise. Selective hearing is the skill we attempt to master during our daily face-to-face conversations that occur as we simultaneously wrestle with insignificant text messages to others at the same time. You know, that good old “this person doesn’t care what I’m saying” feeling as the person you’re talking to alternates glances between their phone and your forehead. Ironically, the Patient Experience has suffered for years from this type of congested communication process. Patient’s just haven’t been heard.

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Topics: Pharmacy Patient Experience, Healthcare, RXPX

WE ARE CHANGING HEALTHCARE

a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.

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