Heritage Biologics Blog

Turning Healthcare Buzzwords into an Insightful Scoreboard?

Posted by Christopher Kennedy on Jun 27, 2019 9:31:10 PM

 

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Topics: Pharmacy Patient Experience, Home Infusion, Patient, Healthcare, Specialty Pharmacy, Outcomes, Measure It!, Patient Experience

Advancing the Patient Experience with Team Chemistry Analytics

Posted by Christopher Kennedy on Feb 1, 2019 1:16:34 PM

Heritage Biologics continues to deliver new and innovative programs to enhance the Patient Experience. We recently teamed up with InnerZone to apply their team chemistry software within the healthcare space. Understanding the difference between personality types and preferred communication styles within teams can be complex. Our clinical team has recognized the value of establishing patient care teams with the best overall chance for successful outcomes. The art of building effective clinical care teams is multifaceted and considering the relationship chemistry between the patients and the providers is paramount.

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Topics: Pharmacy Patient Experience, Patient, Healthcare, RXPX, personality assessment, team chemistry

We’re Using Augmented Reality (AR) Technology to Improve Patient Experience Outcomes!

Posted by Christopher Kennedy on Jan 31, 2018 6:49:29 PM

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The future is now for Augmented Reality (AR) technology in healthcare. Unwavering commitment to enhancing the overall Patient Experience is the bedrock of Heritage Biologics (HB). We are constantly pursuing innovative solutions that can improve actual health outcomes for patients. Most recently our high-performance nursing team that specializes in home infusion therapy implemented AR venous access imaging. More simply, HB nurses can now use AR to map a patient’s veins before administration of an IV line for drug infusion. Visit: VeinViewer and AccuVein to learn more.

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Topics: Pharmacy Patient Experience, Specialty Pharmacy, Outcomes, RXPX, Patient Experience, Value-Based, Value-Based Specialty Pharmacy

Airline Industry Sets a Bad Example for Healthcare Industry

Posted by Christopher Kennedy on Aug 19, 2017 12:01:49 PM

I made a commitment to my sons that I would pick them up from their first day of school this week. I scheduled my return flight extra early to avoid the potential delay that is common out of Chicago airports. In fact, I gave myself a 5-hour cushion, but that wasn’t enough on this sunny day. They boarded all passengers and minutes later had us all exit the plane because it was “due for scheduled maintenance.” Scheduled maintenance? We were notified moments later that our new flight would not leave for another 6 hours. Yes, 6 hours. I refused to be stopped in my mission, and I escaped by taxi across town to O’Hare Airport in attempt to fly on a different airline.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, RXPX, Patient Experience, Airline Industry

Changing Healthcare: Simple Math!

Posted by Christopher Kennedy on Aug 1, 2017 6:21:05 PM

Per Michael Porter at Harvard Business School’s Institute for Strategy and Competitiveness,

Value = Health outcomes that matter to patients / Costs of delivering the outcomes

Per Heritage Biologics Rare Disease Outcomes Management (RDOM) approach,

Performance Accountability = Patient Experience Outcomes + Health Outcomes

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Topics: Pharmacy Patient Experience, Specialty Pharmacy, RXPX, Accountable Care, Patient Experience, Value-Based Specialty Pharmacy

"Dear Business Focused Pharmacy, Your Time is Up!" -Most Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:46:41 AM

In the past two weeks, I’ve encountered three different patient scenarios where competitive pharmacies are trying to block their patients from choosing an alternative provider. Give me a break.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, Patient Experience, Value-Based Specialty Pharmacy

"Messages for ALL Specialty Pharmacies to Read!” – Your Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:07:47 AM

Apparently, the Patient Experience feedback memo that patients all across America have been sending hasn’t been given a chance to reach all providers. No problem…This blog is meant to share some meaningful patient insights with those of you that haven’t heard this freight train rumbling through the halls of nearly every hospital in America over the past 5 year. The antiquated model of putting business priorities before patient care is both unethical and out of style. You know, out of style, like the leg warmer trend from the 1980’s. Just because customers buy them, doesn’t mean you should offer them!

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Topics: Pharmacy Patient Experience, Accountable Care, Value-Based Specialty Pharmacy

Kansas City: Starting Up the Startup

Posted by Christopher Kennedy on May 3, 2017 2:37:50 PM

First of all, we would like to say thank you to the entire Kansas City area for your support over the past few years. As an organization, we knew that the best place in the USA to develop a leading healthcare solution was here in KC!

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Topics: Pharmacy Patient Experience, Healthcare, KCChamber

Did you hear the one about Health Outcomes and Patient Experience?

Posted by Christopher Kennedy on Jan 25, 2017 4:43:42 PM

Health Outcomes walks into the hospital and says, “I got a major problem!” Patient Experience stands up, grabs some important data, and says, “I can help!”

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Topics: Pharmacy Patient Experience, Outcomes, Accountable Care, Patient Experience

Signficant Intersections: Leading by Example meets Giving by Example!

Posted by Christopher Kennedy on Dec 21, 2016 4:35:31 PM

Often in life our paths cross moments that highlight truly meaningful things. An example of this took place last week at Heritage Biologics’ volunteer Red Cross Blood Drive, an inspiring and emotional event where our employees gave blood to help patients. We are a rare disease pharmacy that helps patients every day, but somehow this day was a bit different for all of us involved. Our company has been nationally recognized for our innovative, new patient care model and leadership-focused culture. However, the Red Cross Blood Drive exposed who we really are at Heritage Biologics - a group of people committed to "Giving by Example."

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Topics: Pharmacy Patient Experience, Patient, Specialty Pharmacy, RXPX, The Season of Giving

WE ARE CHANGING HEALTHCARE

a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.

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