Heritage Biologics Blog

We’re Using Augmented Reality (AR) Technology to Improve Patient Experience Outcomes!

Posted by Christopher Kennedy on Jan 31, 2018 6:49:29 PM

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The future is now for Augmented Reality (AR) technology in healthcare. Unwavering commitment to enhancing the overall Patient Experience is the bedrock of Heritage Biologics (HB). We are constantly pursuing innovative solutions that can improve actual health outcomes for patients. Most recently our high-performance nursing team that specializes in home infusion therapy implemented AR venous access imaging. More simply, HB nurses can now use AR to map a patient’s veins before administration of an IV line for drug infusion. Visit: VeinViewer and AccuVein to learn more.

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Topics: RXPX, Outcomes, Specialty Pharmacy, Pharmacy Patient Experience, Patient Experience, Value-Based Specialty Pharmacy, Value-Based

Airline Industry Sets a Bad Example for Healthcare Industry

Posted by Christopher Kennedy on Aug 19, 2017 12:01:49 PM

I made a commitment to my sons that I would pick them up from their first day of school this week. I scheduled my return flight extra early to avoid the potential delay that is common out of Chicago airports. In fact, I gave myself a 5-hour cushion, but that wasn’t enough on this sunny day. They boarded all passengers and minutes later had us all exit the plane because it was “due for scheduled maintenance.” Scheduled maintenance? We were notified moments later that our new flight would not leave for another 6 hours. Yes, 6 hours. I refused to be stopped in my mission, and I escaped by taxi across town to O’Hare Airport in attempt to fly on a different airline.

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Topics: Healthcare, RXPX, Patient Experience, Pharmacy Patient Experience, Airline Industry, Specialty Pharmacy

Changing Healthcare: Simple Math!

Posted by Christopher Kennedy on Aug 1, 2017 6:21:05 PM

Per Michael Porter at Harvard Business School’s Institute for Strategy and Competitiveness,

Value = Health outcomes that matter to patients / Costs of delivering the outcomes

Per Heritage Biologics Rare Disease Outcomes Management (RDOM) approach,

Performance Accountability = Patient Experience Outcomes + Health Outcomes

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Topics: Accountable Care, RXPX, Patient Experience, Pharmacy Patient Experience, Specialty Pharmacy, Value-Based Specialty Pharmacy

"Dear Business Focused Pharmacy, Your Time is Up!" -Most Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:46:41 AM

In the past two weeks, I’ve encountered three different patient scenarios where competitive pharmacies are trying to block their patients from choosing an alternative provider. Give me a break.

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Topics: Healthcare, Value-Based Specialty Pharmacy, Specialty Pharmacy, Patient Experience, Pharmacy Patient Experience

"Messages for ALL Specialty Pharmacies to Read!” – Your Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:07:47 AM

Apparently, the Patient Experience feedback memo that patients all across America have been sending hasn’t been given a chance to reach all providers. No problem…This blog is meant to share some meaningful patient insights with those of you that haven’t heard this freight train rumbling through the halls of nearly every hospital in America over the past 5 year. The antiquated model of putting business priorities before patient care is both unethical and out of style. You know, out of style, like the leg warmer trend from the 1980’s. Just because customers buy them, doesn’t mean you should offer them!

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Topics: Accountable Care, Pharmacy Patient Experience, Value-Based Specialty Pharmacy

Kansas City: Starting Up the Startup

Posted by Christopher Kennedy on May 3, 2017 2:37:50 PM

First of all, we would like to say thank you to the entire Kansas City area for your support over the past few years. As an organization, we knew that the best place in the USA to develop a leading healthcare solution was here in KC!

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Topics: Healthcare, Pharmacy Patient Experience, KCChamber

Did you hear the one about Health Outcomes and Patient Experience?

Posted by Christopher Kennedy on Jan 25, 2017 4:43:42 PM

Health Outcomes walks into the hospital and says, “I got a major problem!” Patient Experience stands up, grabs some important data, and says, “I can help!”

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Topics: Outcomes, Pharmacy Patient Experience, Patient Experience, Accountable Care

Signficant Intersections: Leading by Example meets Giving by Example!

Posted by Christopher Kennedy on Dec 21, 2016 4:35:31 PM

Often in life our paths cross moments that highlight truly meaningful things. An example of this took place last week at Heritage Biologics’ volunteer Red Cross Blood Drive, an inspiring and emotional event where our employees gave blood to help patients. We are a rare disease pharmacy that helps patients every day, but somehow this day was a bit different for all of us involved. Our company has been nationally recognized for our innovative, new patient care model and leadership-focused culture. However, the Red Cross Blood Drive exposed who we really are at Heritage Biologics - a group of people committed to "Giving by Example."

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Topics: The Season of Giving, RXPX, Patient, Specialty Pharmacy, Pharmacy Patient Experience

GOOGLE IT: "patient experience pharmacy"

Posted by Christopher Kennedy on Nov 4, 2016 12:25:01 PM

The standard "go-to" research tool for many of us is Google. No way around that one, unless you of course venture to "Yahoo it." So in that spirit, Heritage Biologics continues to monitor the critical growth of the Patient Experience movement in the pharmacy space through Google. Patients and Providers turn to the internet frequently to better understand, connect, and improve the healthcare experience.

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Topics: RXPX, Google, Specialty Pharmacy, HCAHPS, Pharmacy Patient Experience

Three Major Highlights from NASP 2016!

Posted by Christopher Kennedy on Oct 26, 2016 1:26:47 PM

#1. There is a patient-centered revolution upon us.

The story is told many different ways, but the message is the same: “Patients First.” 
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Topics: Outcomes, NASP, RXPX, Specialty Pharmacy, Pharmacy Patient Experience

WE ARE CHANGING HEALTHCARE

a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.

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