Heritage Biologics continues to deliver new and innovative programs to enhance the Patient Experience. We recently teamed up with InnerZone to apply their team chemistry software within the healthcare space. Understanding the difference between personality types and preferred communication styles within teams can be complex. Our clinical team has recognized the value of establishing patient care teams with the best overall chance for successful outcomes. The art of building effective clinical care teams is multifaceted and considering the relationship chemistry between the patients and the providers is paramount.
Often in life our paths cross moments that highlight truly meaningful things. An example of this took place last week at Heritage Biologics’ volunteer Red Cross Blood Drive, an inspiring and emotional event where our employees gave blood to help patients. We are a rare disease pharmacy that helps patients every day, but somehow this day was a bit different for all of us involved. Our company has been nationally recognized for our innovative, new patient care model and leadership-focused culture. However, the Red Cross Blood Drive exposed who we really are at Heritage Biologics - a group of people committed to "Giving by Example."
My name is Mike and I have a genetic mutation disorder called Hemophilia. Unfortunately, I didn’t gain any super natural powers like X-men. I may not be able to blast laser beams out of my eyes or have metal alloy claws bolt out of my hands, but this mutant was gifted a power unlike any X-men. I have the power of voice. I am an Advocate. I am a Patient Experience Navigator!
I have been in the home infusion field for a long time, in the last several years I have seen the focus move away from the patient and shift toward the profitability of the business. It is great to work for a company that always puts the patient first! At Heritage Biologics every patient matters. We strive to provide the best patient experience that we can and to always get feedback from our patients on how we can further improve this experience. We are the only infusion company that has a Patient Experience department that serves as an advocate for our patients by providing resources they need to be successful at home, as well as asking them what we can do better. We want to hear from our patients and we want to provide them with added benefits. Every patient deserves to be treated with RARE care and that is what we strive to provide to every person that we service! We will change healthcare and make a difference for our patients.