Heritage Biologics Blog

Turning Healthcare Buzzwords into an Insightful Scoreboard?

Posted by Christopher Kennedy on Jun 27, 2019 9:31:10 PM


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Topics: Pharmacy Patient Experience, Home Infusion, Patient, Healthcare, Specialty Pharmacy, Outcomes, Measure It!, Patient Experience

Advancing the Patient Experience with Team Chemistry Analytics

Posted by Christopher Kennedy on Feb 1, 2019 1:16:34 PM

Heritage Biologics continues to deliver new and innovative programs to enhance the Patient Experience. We recently teamed up with InnerZone to apply their team chemistry software within the healthcare space. Understanding the difference between personality types and preferred communication styles within teams can be complex. Our clinical team has recognized the value of establishing patient care teams with the best overall chance for successful outcomes. The art of building effective clinical care teams is multifaceted and considering the relationship chemistry between the patients and the providers is paramount.

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Topics: Pharmacy Patient Experience, Patient, Healthcare, RXPX, personality assessment, team chemistry

Inspirational Parent Perspective

Posted by Christopher Kennedy on Sep 8, 2017 3:32:29 PM

Heritage Biologics recently had the opportunity to support an important venue for rare disease patients called DISORDER: The Rare Disease Film Festival. This event takes place on October 2nd & 3rd in Boston and will feature over 30 films from around the world. Learning, sharing, and celebrating the rare disease patient experience is important to advancing the science for these disorders. We were fortunate to connect with Daniel DeFabio and learn about his inspiring story as a father of a rare disease patient.

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Topics: Healthcare, rare disease, Patient Experience, rare disease film festival, rare

Airline Industry Sets a Bad Example for Healthcare Industry

Posted by Christopher Kennedy on Aug 19, 2017 12:01:49 PM

I made a commitment to my sons that I would pick them up from their first day of school this week. I scheduled my return flight extra early to avoid the potential delay that is common out of Chicago airports. In fact, I gave myself a 5-hour cushion, but that wasn’t enough on this sunny day. They boarded all passengers and minutes later had us all exit the plane because it was “due for scheduled maintenance.” Scheduled maintenance? We were notified moments later that our new flight would not leave for another 6 hours. Yes, 6 hours. I refused to be stopped in my mission, and I escaped by taxi across town to O’Hare Airport in attempt to fly on a different airline.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, RXPX, Patient Experience, Airline Industry

Dual Accreditation: A Pharmacy SMART SHOPPER Standard!

Posted by Christopher Kennedy on Jul 13, 2017 5:15:44 PM
The evolution of healthcare is demanding that all stakeholders become better shoppers. Billions of dollars flow through the high-stakes Specialty Pharmacy market, but performance metrics and outcomes accountability often remain elusive for both the payers (insurers) and the patients (consumers). Just like many other business markets, buyers need to get better at buying and sellers need to get better at providing more value. The 2,550 Specialty Pharmacies in the U.S. have one major thing in common: they all distribute prescription drugs. After that, the pharmacy differences can be substantial. This means the quality, service, and business models of pharmacies can also vary greatly. This does not make shopping easy.
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Topics: Healthcare, Specialty Pharmacy, RXPX, Value-Based, Value-Based Specialty Pharmacy, ACHC, Accreditation, URAC

"Dear Business Focused Pharmacy, Your Time is Up!" -Most Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:46:41 AM

In the past two weeks, I’ve encountered three different patient scenarios where competitive pharmacies are trying to block their patients from choosing an alternative provider. Give me a break.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, Patient Experience, Value-Based Specialty Pharmacy

Is Specialty Pharmacy a Stack of 2x4s?

Posted by Christopher Kennedy on Jun 5, 2017 9:35:16 AM
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Topics: Healthcare, Measure It!, Accountable Care, Patient Experience, Value-Based Specialty Pharmacy

Kansas City: Starting Up the Startup

Posted by Christopher Kennedy on May 3, 2017 2:37:50 PM

First of all, we would like to say thank you to the entire Kansas City area for your support over the past few years. As an organization, we knew that the best place in the USA to develop a leading healthcare solution was here in KC!

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Topics: Pharmacy Patient Experience, Healthcare, KCChamber

The Patient Seat at the VBH Table

Posted by Christopher Kennedy on Mar 16, 2017 12:23:21 PM
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Topics: Healthcare, Patient Experience, Value-Based, Value-Based Specialty Pharmacy

"Do you hear me?" -your patient

Posted by Christopher Kennedy on Sep 13, 2016 5:45:42 PM

Noise. Loud noise actually. Isn’t this our new communication norm now that advanced technology rules the day? Cellphones, tablets, laptops, and apps, all combined to provide so much access that it is becoming more and more like white noise. Selective hearing is the skill we attempt to master during our daily face-to-face conversations that occur as we simultaneously wrestle with insignificant text messages to others at the same time. You know, that good old “this person doesn’t care what I’m saying” feeling as the person you’re talking to alternates glances between their phone and your forehead. Ironically, the Patient Experience has suffered for years from this type of congested communication process. Patient’s just haven’t been heard.

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Topics: Pharmacy Patient Experience, Healthcare, RXPX


a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.


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