Heritage Biologics Blog

Kansas City: Starting Up the Startup

Posted by Christopher Kennedy on May 3, 2017 2:37:50 PM

First of all, we would like to say thank you to the entire Kansas City area for your support over the past few years. As an organization, we knew that the best place in the USA to develop a leading healthcare solution was here in KC!

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Topics: Healthcare, Pharmacy Patient Experience, KCChamber

The Patient Seat at the VBH Table

Posted by Christopher Kennedy on Mar 16, 2017 12:23:21 PM
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Topics: Healthcare, Value-Based, Value-Based Specialty Pharmacy, Patient Experience

Did you hear the one about Health Outcomes and Patient Experience?

Posted by Christopher Kennedy on Jan 25, 2017 4:43:42 PM

Health Outcomes walks into the hospital and says, “I got a major problem!” Patient Experience stands up, grabs some important data, and says, “I can help!”

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Topics: Outcomes, Pharmacy Patient Experience, Patient Experience, Accountable Care

Signficant Intersections: Leading by Example meets Giving by Example!

Posted by Christopher Kennedy on Dec 21, 2016 4:35:31 PM

Often in life our paths cross moments that highlight truly meaningful things. An example of this took place last week at Heritage Biologics’ volunteer Red Cross Blood Drive, an inspiring and emotional event where our employees gave blood to help patients. We are a rare disease pharmacy that helps patients every day, but somehow this day was a bit different for all of us involved. Our company has been nationally recognized for our innovative, new patient care model and leadership-focused culture. However, the Red Cross Blood Drive exposed who we really are at Heritage Biologics - a group of people committed to "Giving by Example."

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Topics: The Season of Giving, RXPX, Patient, Specialty Pharmacy, Pharmacy Patient Experience

GOOGLE IT: "patient experience pharmacy"

Posted by Christopher Kennedy on Nov 4, 2016 12:25:01 PM

The standard "go-to" research tool for many of us is Google. No way around that one, unless you of course venture to "Yahoo it." So in that spirit, Heritage Biologics continues to monitor the critical growth of the Patient Experience movement in the pharmacy space through Google. Patients and Providers turn to the internet frequently to better understand, connect, and improve the healthcare experience.

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Topics: RXPX, Google, Specialty Pharmacy, HCAHPS, Pharmacy Patient Experience

Three Major Highlights from NASP 2016!

Posted by Christopher Kennedy on Oct 26, 2016 1:26:47 PM

#1. There is a patient-centered revolution upon us.

The story is told many different ways, but the message is the same: “Patients First.” 
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Topics: Outcomes, NASP, RXPX, Specialty Pharmacy, Pharmacy Patient Experience

"Do you hear me?" -your patient

Posted by Christopher Kennedy on Sep 13, 2016 5:45:42 PM

Noise. Loud noise actually. Isn’t this our new communication norm now that advanced technology rules the day? Cellphones, tablets, laptops, and apps, all combined to provide so much access that it is becoming more and more like white noise. Selective hearing is the skill we attempt to master during our daily face-to-face conversations that occur as we simultaneously wrestle with insignificant text messages to others at the same time. You know, that good old “this person doesn’t care what I’m saying” feeling as the person you’re talking to alternates glances between their phone and your forehead. Ironically, the Patient Experience has suffered for years from this type of congested communication process. Patient’s just haven’t been heard.

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Topics: Healthcare, Pharmacy Patient Experience, RXPX

PX: The New Superpower!

Posted by Michael Montgomery on Jul 25, 2016 2:09:39 PM

My name is Mike and I have a genetic mutation disorder called Hemophilia. Unfortunately, I didn’t gain any super natural powers like X-men. I may not be able to blast laser beams out of my eyes or have metal alloy claws bolt out of my hands, but this mutant was gifted a power unlike any X-men. I have the power of voice. I am an Advocate. I am a Patient Experience Navigator!

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Topics: Patient, hemophilia, Pharmacy Patient Experience, rare disease

"Specialty" Pharmacy?

Posted by Dr. Kyle Hogarth, MD on May 27, 2016 4:26:42 PM

Or, as I like to call it: “I’m now bald from the amount of times I have pulled out my hair in frustration!”

Welcome to the inaugural blog posting about specialty pharmacy and a need to change the entire focus of what specialty pharmacy means. I’m Doctor Kyle Hogarth, a pulmonary specialist who runs a clinic devoted to the management and care of alpha-1-antitrypsin deficiency patients. Like other “rare” diseases, the management and support of my patients has been dependent on the expertise and care of “middle-men”: the Specialty Pharmacy.

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Topics: Home Infusion, Specialty Pharmacy, Alpha-1, Physician

Harvard's lesson for Pharmacy: Measure It!

Posted by Christopher Kennedy on May 10, 2016 5:45:31 PM

I had the privilege of attending Harvard Business School's Value Measurement for Health Care executive program last month. Michael Porter and Robert Kaplan had a clear message to all of us regarding health care performance - "Measure It!".

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Topics: Home Infusion, Healthcare, Specialty Pharmacy, Outcomes, Measure It!


a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.


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