First of all, we would like to say thank you to the entire Kansas City area for your support over the past few years. As an organization, we knew that the best place in the USA to develop a leading healthcare solution was here in KC!
Health Outcomes walks into the hospital and says, “I got a major problem!” Patient Experience stands up, grabs some important data, and says, “I can help!”
Often in life our paths cross moments that highlight truly meaningful things. An example of this took place last week at Heritage Biologics’ volunteer Red Cross Blood Drive, an inspiring and emotional event where our employees gave blood to help patients. We are a rare disease pharmacy that helps patients every day, but somehow this day was a bit different for all of us involved. Our company has been nationally recognized for our innovative, new patient care model and leadership-focused culture. However, the Red Cross Blood Drive exposed who we really are at Heritage Biologics - a group of people committed to "Giving by Example."
The standard "go-to" research tool for many of us is Google. No way around that one, unless you of course venture to "Yahoo it." So in that spirit, Heritage Biologics continues to monitor the critical growth of the Patient Experience movement in the pharmacy space through Google. Patients and Providers turn to the internet frequently to better understand, connect, and improve the healthcare experience.
#1. There is a patient-centered revolution upon us.The story is told many different ways, but the message is the same: “Patients First.”
Noise. Loud noise actually. Isn’t this our new communication norm now that advanced technology rules the day? Cellphones, tablets, laptops, and apps, all combined to provide so much access that it is becoming more and more like white noise. Selective hearing is the skill we attempt to master during our daily face-to-face conversations that occur as we simultaneously wrestle with insignificant text messages to others at the same time. You know, that good old “this person doesn’t care what I’m saying” feeling as the person you’re talking to alternates glances between their phone and your forehead. Ironically, the Patient Experience has suffered for years from this type of congested communication process. Patient’s just haven’t been heard.
My name is Mike and I have a genetic mutation disorder called Hemophilia. Unfortunately, I didn’t gain any super natural powers like X-men. I may not be able to blast laser beams out of my eyes or have metal alloy claws bolt out of my hands, but this mutant was gifted a power unlike any X-men. I have the power of voice. I am an Advocate. I am a Patient Experience Navigator!
Or, as I like to call it: “I’m now bald from the amount of times I have pulled out my hair in frustration!”
Welcome to the inaugural blog posting about specialty pharmacy and a need to change the entire focus of what specialty pharmacy means. I’m Doctor Kyle Hogarth, a pulmonary specialist who runs a clinic devoted to the management and care of alpha-1-antitrypsin deficiency patients. Like other “rare” diseases, the management and support of my patients has been dependent on the expertise and care of “middle-men”: the Specialty Pharmacy.
I had the privilege of attending Harvard Business School's Value Measurement for Health Care executive program last month. Michael Porter and Robert Kaplan had a clear message to all of us regarding health care performance - "Measure It!".