I recently took the driver’s seat in my wife’s new SUV and went to perform a routine maneuver that I have mastered over the last 25 years. I simply wanted to back our vehicle out of the garage. One small problem – I was literally paralyzed by the amount information I was suddenly being provided.
Heritage Biologics continues to deliver new and innovative programs to enhance the Patient Experience. We recently teamed up with InnerZone to apply their team chemistry software within the healthcare space. Understanding the difference between personality types and preferred communication styles within teams can be complex. Our clinical team has recognized the value of establishing patient care teams with the best overall chance for successful outcomes. The art of building effective clinical care teams is multifaceted and considering the relationship chemistry between the patients and the providers is paramount.
The future is now for Augmented Reality (AR) technology in healthcare. Unwavering commitment to enhancing the overall Patient Experience is the bedrock of Heritage Biologics (HB). We are constantly pursuing innovative solutions that can improve actual health outcomes for patients. Most recently our high-performance nursing team that specializes in home infusion therapy implemented AR venous access imaging. More simply, HB nurses can now use AR to map a patient’s veins before administration of an IV line for drug infusion. Visit: VeinViewer and AccuVein to learn more.
I set out on a quest to learn from some of the best innovation institutions on the planet. The journey sent me along an inspiring highway with stops at Harvard Business School, The Wharton School, and an exciting MIT "Hacking Medicine" event. The takeaway? Simple really. Healthcare needs a new cup of coffee. A blend full of flavor with rich creative competition, bold accountability, and a performance-driven finish. Yes, I just did a full-out coffee analogy. Stay with me, it gets better.
Heritage Biologics recently had the opportunity to support an important venue for rare disease patients called DISORDER: The Rare Disease Film Festival. This event takes place on October 2nd & 3rd in Boston and will feature over 30 films from around the world. Learning, sharing, and celebrating the rare disease patient experience is important to advancing the science for these disorders. We were fortunate to connect with Daniel DeFabio and learn about his inspiring story as a father of a rare disease patient.
I made a commitment to my sons that I would pick them up from their first day of school this week. I scheduled my return flight extra early to avoid the potential delay that is common out of Chicago airports. In fact, I gave myself a 5-hour cushion, but that wasn’t enough on this sunny day. They boarded all passengers and minutes later had us all exit the plane because it was “due for scheduled maintenance.” Scheduled maintenance? We were notified moments later that our new flight would not leave for another 6 hours. Yes, 6 hours. I refused to be stopped in my mission, and I escaped by taxi across town to O’Hare Airport in attempt to fly on a different airline.
Per Michael Porter at Harvard Business School’s Institute for Strategy and Competitiveness,
Per Heritage Biologics Rare Disease Outcomes Management (RDOM) approach,
In the past two weeks, I’ve encountered three different patient scenarios where competitive pharmacies are trying to block their patients from choosing an alternative provider. Give me a break.
Apparently, the Patient Experience feedback memo that patients all across America have been sending hasn’t been given a chance to reach all providers. No problem…This blog is meant to share some meaningful patient insights with those of you that haven’t heard this freight train rumbling through the halls of nearly every hospital in America over the past 5 year. The antiquated model of putting business priorities before patient care is both unethical and out of style. You know, out of style, like the leg warmer trend from the 1980’s. Just because customers buy them, doesn’t mean you should offer them!