Heritage Biologics Blog

Inspirational Parent Perspective

Posted by Christopher Kennedy on Sep 8, 2017 3:32:29 PM


Heritage Biologics recently had the opportunity to support an important venue for rare disease patients called DISORDER: The Rare Disease Film Festival. This event takes place on October 2nd & 3rd in Boston and will feature over 30 films from around the world. Learning, sharing, and celebrating the rare disease patient experience is important to advancing the science for these disorders. We were fortunate to connect with Daniel DeFabio and learn about his inspiring story as a father of a rare disease patient.

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Topics: Healthcare, rare disease, Patient Experience, rare disease film festival, rare

Airline Industry Sets a Bad Example for Healthcare Industry

Posted by Christopher Kennedy on Aug 19, 2017 12:01:49 PM

I made a commitment to my sons that I would pick them up from their first day of school this week. I scheduled my return flight extra early to avoid the potential delay that is common out of Chicago airports. In fact, I gave myself a 5-hour cushion, but that wasn’t enough on this sunny day. They boarded all passengers and minutes later had us all exit the plane because it was “due for scheduled maintenance.” Scheduled maintenance? We were notified moments later that our new flight would not leave for another 6 hours. Yes, 6 hours. I refused to be stopped in my mission, and I escaped by taxi across town to O’Hare Airport in attempt to fly on a different airline.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, RXPX, Patient Experience, Airline Industry

Changing Healthcare: Simple Math!

Posted by Christopher Kennedy on Aug 1, 2017 6:21:05 PM

Per Michael Porter at Harvard Business School’s Institute for Strategy and Competitiveness,

Value = Health outcomes that matter to patients / Costs of delivering the outcomes

Per Heritage Biologics Rare Disease Outcomes Management (RDOM) approach,

Performance Accountability = Patient Experience Outcomes + Health Outcomes

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Topics: Pharmacy Patient Experience, Specialty Pharmacy, RXPX, Accountable Care, Patient Experience, Value-Based Specialty Pharmacy

Dual Accreditation: A Pharmacy SMART SHOPPER Standard!

Posted by Christopher Kennedy on Jul 13, 2017 5:15:44 PM
The evolution of healthcare is demanding that all stakeholders become better shoppers. Billions of dollars flow through the high-stakes Specialty Pharmacy market, but performance metrics and outcomes accountability often remain elusive for both the payers (insurers) and the patients (consumers). Just like many other business markets, buyers need to get better at buying and sellers need to get better at providing more value. The 2,550 Specialty Pharmacies in the U.S. have one major thing in common: they all distribute prescription drugs. After that, the pharmacy differences can be substantial. This means the quality, service, and business models of pharmacies can also vary greatly. This does not make shopping easy.
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Topics: Healthcare, Specialty Pharmacy, RXPX, Value-Based, Value-Based Specialty Pharmacy, ACHC, Accreditation, URAC

"Dear Business Focused Pharmacy, Your Time is Up!" -Most Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:46:41 AM

In the past two weeks, I’ve encountered three different patient scenarios where competitive pharmacies are trying to block their patients from choosing an alternative provider. Give me a break.

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Topics: Pharmacy Patient Experience, Healthcare, Specialty Pharmacy, Patient Experience, Value-Based Specialty Pharmacy

"Messages for ALL Specialty Pharmacies to Read!” – Your Patients

Posted by Christopher Kennedy on Jul 13, 2017 11:07:47 AM

Apparently, the Patient Experience feedback memo that patients all across America have been sending hasn’t been given a chance to reach all providers. No problem…This blog is meant to share some meaningful patient insights with those of you that haven’t heard this freight train rumbling through the halls of nearly every hospital in America over the past 5 year. The antiquated model of putting business priorities before patient care is both unethical and out of style. You know, out of style, like the leg warmer trend from the 1980’s. Just because customers buy them, doesn’t mean you should offer them!

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Topics: Pharmacy Patient Experience, Accountable Care, Value-Based Specialty Pharmacy

Is Specialty Pharmacy a Stack of 2x4s?

Posted by Christopher Kennedy on Jun 5, 2017 9:35:16 AM
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Topics: Healthcare, Measure It!, Accountable Care, Patient Experience, Value-Based Specialty Pharmacy

T-Ball Lessons for Specialty Pharmacy

Posted by Christopher Kennedy on May 31, 2017 9:23:33 PM

It’s that time of year again when many parents like me will huddle around the baseball field to watch their kids enter the exciting world of T-ball. The fundamentals of baseball are thrown onto the field by coaches, umpires, and fans in hopes that a few might be absorbed by the unsuspecting children. It’s a significant challenge considering the butterflies, sandcastle material, and funny hats that easily captivate a 5-year-old. But it’s game time! Uniforms are on the kids, their gloves are on their hands (sometimes), a batter is at the plate, and the ball is on the T.

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Topics: Outcomes, RXPX, Patient Experience

Kansas City: Starting Up the Startup

Posted by Christopher Kennedy on May 3, 2017 2:37:50 PM

First of all, we would like to say thank you to the entire Kansas City area for your support over the past few years. As an organization, we knew that the best place in the USA to develop a leading healthcare solution was here in KC!

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Topics: Pharmacy Patient Experience, Healthcare, KCChamber

The Patient Seat at the VBH Table

Posted by Christopher Kennedy on Mar 16, 2017 12:23:21 PM
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Topics: Healthcare, Patient Experience, Value-Based, Value-Based Specialty Pharmacy

WE ARE CHANGING HEALTHCARE

a rare tradition of care

The Patient Experience (PX) is our passion here at Heritage Biologics. Our commitment is to provide preeminent specialty pharmacy and infusion services. This simply means...that the patient is at the center of everything we do...including this blog.

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